Dynamics 365 Field Service

Discover expert insights and practical tips on optimizing field service operations. Learn about new AI and IoT features, best practices for improving technician efficiency, and success stories from businesses using Dynamics 365 Field Service. Stay informed on tools and strategies to enhance your service delivery and exceed customer expectations.

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Tips and guides

September 17, 2019

7 min read

6 tips for global versus local changes – Universal Resource Scheduling

In global CRM implementations, there is a fine line between changes that must be global versus changes that can be managed locally without affecting the entire organization.
News and product updates

September 23, 2019

4 min read

Block time off for resources on the schedule board without changing the working hours

I was recently chatting with a dispatcher who expressed that they would like to block time off on the schedule board for resources without needing to interact with the working hours.
News and product updates

September 30, 2019

1 min read

Release Notes for Field Service Mobile app version 11.3 and mobile project template version 1.0.2735

Field Service Mobile: Version 11.
News and product updates

October 3, 2019

3 min read

What’s new in Dynamics 365 Resource Scheduling Optimization (version 3.0.19263.1)

Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.
Thought leadership

October 30, 2019

4 min read

Fuel your field service with mixed reality

Technology is transforming quickly and evolving at an accelerated pace.
Thought leadership

February 5, 2020

5 min read

Using AI to build a modern field service organization

Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue.
Thought leadership

April 28, 2020

4 min read

Maintain business continuity with Dynamics 365 Field Service

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.
News and product updates

May 1, 2020

1 min read

Next generation Dynamics 365 Field Service mobile app now available

Our current Field Service mobile experience is an essential component of success in our customer’s field service operations.
Analyst reports

August 6, 2020

5 min read

Gartner positions Dynamics 365 Field Service Magic Quadrant Leader

Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers.
News and product updates

September 4, 2020

1 min read

Use custom IoT providers in Connected Field Service

We recently published documentation for Connected Field Service that tells you everything you need to know to use custom IoT providers in Dynamics 365 Field Service.
News and product updates

October 6, 2020

6 min read

Innovation on the service suite of Dynamics 365 applications

With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications.
News and product updates

October 20, 2020

3 min read

Servicing assets using Dynamics 365 Field Service

Dynamics 365 Field Service now offers support for scenarios around the servitization business model, rental equipment, and work order management for manufacturers with this feature.

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