IT and business operations
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Deploying the Employee Self‑Service Agent: Our blueprint for enterprise‑scale success
The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at Microsoft. And one of the foremost examples of how we’re reaping the benefits of this…
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Shaping AI management at Microsoft with Agent 365 and Copilot controls
AI is moving fast at Microsoft. Every month, we’re discovering new ways that our employees are using Microsoft 365 Copilot and rapidly emerging agentic tools to work smarter, automate routine tasks, and unlock new patterns of productivity. As our ecosystem…
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Getting started with Windows Hello for Business and Day 1 authentication at Microsoft
At Microsoft, we’re relentlessly focused on modernizing our passwordless protections in ways that strengthen our identity and security for everyone at the company. At an organization the size of ours—with a global workforce, massive cloud footprint, and millions of identities…
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The Frontier Firm: How knowledge workers are forging their own AI tools at Microsoft
Knowledge workers have all been there. Maybe you’re a product manager with a backlog that you can’t ever get to. Perhaps you’re a designer who can never seem to get engineering resources assigned to you. Or maybe you’re a program…
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Read our seven tips for shifting to a ‘cloud native’ device management strategy
At Microsoft, we manage a large, diverse device estate, with more than 1 million devices in use by employees and teams across our global corporate network. For years, we stitched together insights across multiple tools, wrote custom queries, and maintained…
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A day in the life of a Microsoft employee using Copilot
Meet Opeoluwa Burnett, a lead product manager in Microsoft Digital, the company’s IT organization. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts…
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Transforming into an AI-first Frontier Firm in partnership with our works councils
Microsoft is a global company, with more than 200,000 employees working in offices around the world. The working conditions and rights of those employees are governed by the laws that apply to that country or region. In parts of Europe…
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Leadership at scale: The organic rise of a Viva Engage superstar at Microsoft
Ravi Vedula didn’t know it was going to happen. He didn’t plan it. Yet somehow, he became a Viva Engage superstar. “Modern leadership is about kindness, it’s about empathy, and, frankly, it’s about authenticity. With Engage, I get to talk…
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Deploying Microsoft 365 Copilot in five chapters
Deploying Microsoft 365 Copilot: A next-generation business tool Welcome to the new era of productivity Generative AI has captured the world’s attention, and businesses are taking notice. According to our Work Trends Annual Report, 70% of people would delegate as…
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Microsoft 365 Copilot for executives: Sharing our deployment and adoption journey at Microsoft
Deploying Microsoft 365 Copilot: Our guide for leaders Generative AI has captured the world’s attention, and businesses are taking notice. According to our annual Microsoft Work Trends report, 70% of people would delegate as much work as possible to AI…
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Accelerating our cultural transformation at Microsoft with Viva and AI
We’re learning a lot from integrating AI into our use of Microsoft Viva here at Microsoft, lessons we want to share with you. Microsoft Viva is a digital employee-experience platform that brings together essential capabilities such as knowledge, learning, and…
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Keeping our content fresh, findable, and governed at Microsoft with AI-powered SharePoint
Microsoft SharePoint is where business knowledge lives. As AI-driven capabilities, assistants, and agents have exploded onto the scene, new possibilities for managing that knowledge and presenting it to our employees are emerging. At Microsoft Digital, the company’s IT organization, we’ve…