David Hirning
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Intelligence on tap: How Work IQ enables AI and agents at Microsoft
Improving agentic workplace results with Work IQ Adding deeper contextual intelligence to Microsoft 365 Copilot responses Enterprise knowledge is perhaps a company’s most valuable asset,…
All posts by David Hirning
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Start light, scale intentionally: Choosing the right Microsoft agent architecture
There’s a moment in almost every organization’s AI journey when experimentation gives way to something more difficult: Deciding which tool to rely on to build…
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Rising to the challenge: How Adelina Radoi makes a difference in IT at Microsoft
As a young woman forging an IT career in Romania, Adelina Radoi faced plenty of doubt and bias. She heard questions about her nationality, her…
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Enhancing Microsoft network reliability with AIOps and Network Infrastructure Copilot
In today’s rapidly evolving technology landscape, maintaining network reliability is paramount. Our team in Microsoft Digital, the company’s IT organization, keeps the company connected and…
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Taming software licensing sprawl at Microsoft with an AI-driven solution
It’s a common challenge at any large enterprise—important, related data scattered across the organization, residing in disconnected silos. If only there was an efficient way…
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Taming our Python dependencies at Microsoft with AI
At Microsoft, Python has long been one of our most popular programming languages. Our developers use it for building production systems, internal tools, automation workflows,…
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Digitally transforming Microsoft: Our IT journey
The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the…
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Meet ‘Eddie,’ our agent for putting new PCs in the hands of our employees
For many years, our process for getting new work PCs to employees at Microsoft remained largely unchanged: Decentralized and variable, with data spread across systems,…
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How Work IQ is supercharging our AI usage at Microsoft
At Microsoft, we’re constantly thinking about the future of work—how the power of AI and agents is transforming the way knowledge workers do their jobs,…
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Conditioning our unstructured data for AI at Microsoft
Anyone who has ever stumbled across an old SharePoint site or outdated shared folder at work knows firsthand how quickly documentation can fall out of…
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Deploying the Employee Self‑Service Agent: Our blueprint for enterprise‑scale success
The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at…
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Transforming into an AI-first Frontier Firm in partnership with our works councils
Microsoft is a global company, with more than 200,000 employees working in offices around the world. The working conditions and rights of those employees are…
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AI at scale: How we’re transforming our enterprise IT operations at Microsoft
Running an IT operation at a global scale is a daunting task, even for Microsoft. Comprised of millions of connected devices and virtual networks, our…