Build your Copilot testing strategy in Dynamics 365 Customer Service
Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated.
Dynamics 365 Customer Service
Explore the latest in Dynamics 365 Customer Service. Learn how AI and automation can help enhance customer interactions and streamline service operations.
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Microsoft Copilot for Sales and Copilot for Service are now generally available
Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on. -
2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available
On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. -
Announcing automatic Copilot enablement in Customer Service
Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365 Customer Service environment. -
Orchestrate your WFM solution with Dynamics 365 Customer Service
WFM holds together the intricate machinery of customer support, ensuring operational efficiency and exceptional customer experiences. -
Knowledge management best practices for Copilot ingestion
Before agents can use Copilot to answer questions and draft emails, you need to ensure Copilot is using accurate knowledge content. -
Begin your copilot journey with summarization
Summarization is an AI-powered feature that can save you time, improve your accuracy, and enhance the customer experience. -
Enhance agent utilization and engagement with least active routing
Organizations want to get the best out of their agents by maximizing their utilization, distributing work evenly, and providing enough breaks between calls. -
Announcing Microsoft Copilot for Service
In this blog, we will discuss the opportunity for organizations to delight their customers with generative AI-powered service experiences and explain some of the new innovations we’re announcing to make it a reality. -
Boost customer engagement with Apple Messages for Business
With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless interactions. -
Embrace agent availability to reduce customer wait times
In the realm of customer service, one enduring pain point affects both customers and service providers: the uncertainty of agent availability. -
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center.
