Top 3 customer data platform trends for 2021
Despite significant headwinds in 2020—a global pandemic, economic downturn, and technology budgets clipped—customer data platform (CDP) growth is booming.
Dynamics 365 Customer Insights
Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.
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4 principles of successful voice of the customer programs
Understanding your customers starts with gathering their feedback. -
Drive personalized interactions with real-time customer journey orchestration
We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in Europe and North America. -
Announcing new Dynamics 365 capabilities at Microsoft Ignite
2020 was a wake-up call for every business. -
Utilize surveys to understand data in your customer data platform
Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions. -
Highlights of the Dynamics 365 Marketing 2021 release wave 1
Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. -
Get real-time digital analytics with Dynamics 365 Customer Insights
Navigating the past year has been a challenge as organizations have had to predict the unpredictable—how their business will adapt, how to retain and even grow customer relationships, and how to think long-term when circumstances can change daily. -
Highlights from 2021 release wave 1 for Dynamics 365
In today’s complex economic landscape, your business needs the latest digital capabilities to engage customers, connect people, insights, and processes across the organization, and grow revenues. -
Microsoft Dynamics 365 Marketing customer journey orchestration preview now available
All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today’s challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. -
Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing
Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. -
Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer
In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. -
Make every interaction count with customer journey orchestration
Since the onset of the digital age, customer behaviors have radically evolved.
