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Analyst reports

January 14, 2022

2 min read

Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms

Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences.
January 13, 2022

5 min read

Convert data into 3D assets using Dynamics 365 Guides, AI Builder, and Power Automate

As digital transformation drives innovation and transforms the way we work, we see business operations and traditional internal processes being disrupted daily.
Thought leadership

January 11, 2022

6 min read

Dynamics 365 Marketing approaches responsible AI with intention

At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features.
News and product updates

January 10, 2022

4 min read

Finance insights is now generally available in Dynamics 365 Finance

Today we are excited to announce the general availability of finance insights, a set of AI-powered capabilities that help customers of Microsoft Dynamics 365 Finance improve the efficiency and quality of financial processes by leveraging intelligent automation.
Thought leadership

December 15, 2021

3 min read

Achieving personalized engagement in Business to Business organizations

The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives.
Customer stories

December 14, 2021

3 min read

Shaping the future of retail with Microsoft Customer Experience Platform

Today, nothing is certain for brands. Standing still means falling behind.
Thought leadership

December 7, 2021

4 min read

Why AI and real-time visibility are a game-changer for order lifecycle management

In recent years, retailers, consumer packaged goods (CPG) companies, and manufacturers have incorporated direct-to-consumer (D2C) business models into their go-to-market strategies to give end customers the options to order from anywhere and ship to everywhere.
Thought leadership

November 22, 2021

4 min read

The most important customer experience metrics (that you’re not tracking yet)

Marketing professionals go to great lengths to understand customers.
Thought leadership

November 17, 2021

4 min read

Enhance visibility with Dynamics 365 digital supply chain solutions

Dynamics 365 Supply Chain Insights is now part of Microsoft Supply Chain Center, which is available in preview starting November 16, 2022.
News and product updates

November 16, 2021

4 min read

Microsoft Ignite recap: Dynamics 365 news and announcements you may have missed

Thank you to everyone from across the globe who attended Microsoft Ignite last week.
Thought leadership

November 15, 2021

5 min read

Dynamics 365 Marketing is leading the way with personalized engagement

Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed.
News and product updates

November 11, 2021

4 min read

Dynamics 365 Intelligent Order Management launches new guided tour

Today we are excited to announce the new guided tour for Microsoft Dynamics 365 Intelligent Order Management.

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