Business Decision Makers

Three people at a conference table, looking at a laptop.

Analyst reports
September 25, 2023
6 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platform

In today’s turbulent economic times, companies are facing critical business challenges such as customer acquisition, increasing customer loyalty, and maximizing lifetime value.

Analyst reports
September 12, 2023
5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms

Sellers are fundamental to any organization’s success—and despite economic headwinds, business leaders are concerned about keeping the talent they have happy and productive at their jobs.

Close-up of woman looking to the side, smiling.

Customer stories
September 7, 2023
7 min read

From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing

Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management (CRM) and enterprise resource planning (ERP) applications.

Customer stories
September 6, 2023
6 min read

4 benefits of modern warehouse management solutions

As we gear up for the holiday season, businesses that are agile and responsive will be poised to capture market demand and deliver an exceptional end-to-end customer experience.

Analyst reports
September 5, 2023
5 min read

IDC shares how generative AI transforms business processes within marketing, sales, and service

This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketing Manager, Business Applications, Microsoft.

A red-haired woman with a green shirt and glasses, sitting inside an office working on her laptop.

News and product updates
September 1, 2023
4 min read

Now generally available: The new Microsoft Dynamics 365 Customer Insights

At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Insights into one offer, enabling organizations to unify and enrich their customer data to deliver personalized, connected, end-to-end customer journeys across sales, marketing, and service.

Semiconductor manufacturing worker communicates on Teams and utilizes a Guide to complete work using mixed reality on a HoloLens 2.

Thought leadership
August 17, 2023
4 min read

3 ways mixed reality empowers frontline workers

By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer.

Field engineer viewing data on a laptop after inspecting turbines on a wind farm.

Customer stories
August 17, 2023
4 min read

AI at your service with Copilot in Microsoft Dynamics 365 Field Service

The era of AI is here, and it’s transforming how companies service customers in the field.

A screenshot of two windows depicting Copilot in Dynamics 365 Field Service

News and product updates
August 9, 2023
7 min read

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI

Delivering exceptional service is key for building customer preference and loyalty.

Engineer working at her desk; multi-screen workstation.

Customer stories
August 2, 2023
6 min read

The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers

Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in.

A remote field engineer using remote assist on a tablet.

Thought leadership
July 31, 2023
4 min read

How to improve business KPIs with Connected Field Service

How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a connected field service.

Illustration of multiple people connecting along pathways and an arrow indicating progress

Thought leadership
July 24, 2023
5 min read

Deciphering consumer desires: Elevating customer journeys in retail CPG

According to Gartner®, the top consumer goods technology trends in 2023 focus on customers, technology, and sustainability.

Filtered by

Refine results