OVERVIEW
AI for public wellbeing
Empower frontline workers, modernize benefits, support the detection of fraud, and strengthen public health with Microsoft.
Empower every caseworker
Help social workers focus on clients with AI-assisted documentation and admin tools.
Right benefit, right time
Streamline eligibility and payments with AI-assisted workflows designed to be auditable.
Protect every public fund
Help prevent fraud, waste, and abuse with AI-powered monitoring across programs.
Intelligent public health
Help detect threats earlier and support coordinated response with population-scale AI.
CAPABILITIES
Explore use cases
Modern, AI-powered solutions designed for the realities of social services and public health work.
- Draft case notes, summaries, and follow-ups for review with Microsoft 365 Copilot — helping reduce admin work so staff can focus on clients.
- Microsoft 365 Copilot and Dynamics 365 help integrate fragmented case data — giving caseworkers a more unified view of clients.
- Azure AI translates speech and documents in dozens of languages so caseworkers can connect with diverse communities they serve.
- AI assistants guide new caseworkers through policy, procedure, and case context — helping reduce onboarding time and improve consistency.
- Help determine eligibility with AI-assisted workflows designed to improve accuracy, keep humans in the loop, and stay auditable.
- Orchestrate payments at scale with Azure AI and Dynamics 365 — with auditability and transparency designed to support citizen interactions.
- AI tools help prefill forms, triage applications, and flag exceptions — so staff can focus on cases that need human judgment.
- Meet people where they are with AI-powered portals and assistants designed to work across channels and languages.
- Microsoft Fabric and Azure AI deliver population-scale analytics — helping leaders to make better decisions earlier and surface patterns across data sources.
- Help share data across agencies and jurisdictions to mobilize a faster, better-coordinated response when crises hit.
- Use AI-driven insights to support identification of communities that may be at greater risk, deliver targeted programs, and measure outcomes.
- Support a shift from reactive to more predictive public health with integrated data, AI modeling, and real-time dashboards.
- Help identify suspicious patterns across benefits programs earlier with Azure AI and Azure Machine Learning.
- Microsoft Fabric helps integrate data across programs and jurisdictions to surface potential improper payments, identities, and collusion.
- Help investigators with prioritized alerts, unified case views, and AI-drafted summaries to support faster inquiry resolution.
- Support a shift toward earlier detection by embedding AI-powered checks into benefits and eligibility workflows.
Public Health eBook
Discover AI-powered public health
An eBook for public health executives and the data leaders who power them.
CUSTOMER STORIES
Real outcomes, at scale
PARTNER SOLUTIONS
Powered by partners
Explore the Microsoft partner ecosystem for social services and public health.
PRODUCTS
Discover Microsoft products
Modernize social services and public health with the integrated Microsoft Cloud.
Reduce benefit fraud and error
See how Microsoft AI helps governments reduce benefit fraud, modernize eligibility, and serve more citizens.
Discover valuable resources
Customer story
• Aug 2024
Aberdeen City Council projects 241% ROI on Microsoft 365 Copilot
See how Aberdeen City Council reinvested staff hours into resident services with Microsoft 365 Copilot.
Blog
• Jul 2024
How Microsoft AI can help reduce government benefit fraud and error
Customer story
• Sep 2025
Czech Republic helps 100,000 people a month with Azure AI
Report
• Oct 2025
NAO: DWP saves £4.4M on Universal Credit fraud with machine learning
Take the next step
Achieve more in government
Innovation Hub
Explore the Microsoft Innovation Hub
Understand what’s possible—and make it real—with immersive experiences and technical engagements from our senior architects.
Microsoft AI
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Learn how AI-powered solutions can help your agency work smarter, boost productivity, and achieve more.
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