{"id":10280,"date":"2023-05-18T01:00:23","date_gmt":"2023-05-18T08:00:23","guid":{"rendered":"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/?p=10280"},"modified":"2026-04-09T07:27:25","modified_gmt":"2026-04-09T14:27:25","slug":"disability-as-a-strength-three-practices-to-help-you-create-inclusive-experiences-at-your-company","status":"publish","type":"post","link":"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/disability-as-a-strength-three-practices-to-help-you-create-inclusive-experiences-at-your-company\/","title":{"rendered":"Disability as a strength: Three practices to help you create inclusive experiences at your company"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"122\" class=\"size-medium wp-image-7436 alignright\" style=\"margin-top: 0px;\" src=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2021\/10\/ms-digital-stories-300x122.png\" alt=\"Microsoft Digital stories\" srcset=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2021\/10\/ms-digital-stories-300x122.png 300w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2021\/10\/ms-digital-stories.png 400w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>Our mission at Microsoft is to empower every person and every organization on the planet to achieve more. Our Microsoft Digital Employee Experience team lives this mission every day by empowering employees across the organization with inclusive digital and physical experiences.<\/p>\n<p>Leading our accessibility efforts over the past two years, I\u2019ve seen teams make great progress\u2014not just in those experiences, but also in the culture we\u2019ve created across the organization. It\u2019s energizing when you hear someone share an accessibility tip in a meeting or see the \u201cAccessibility: Good to Go\u201d message in someone\u2019s PowerPoint presentation.<\/p>\n<p>We have continued to evolve the way we incorporate accessibility practices into our employee experiences\u2014from meeting etiquette to the digital experiences that enable our employees to do their best work. And with the recent explosion of generative AI using machine learning to further drive productivity improvements, it\u2019s important we continue to extend these practices to new experiences, so everyone benefits.<\/p>\n<blockquote class=\"quote-body\"><p>We worked with the Accessibility team to create a quick guide of best practices for large, internal meetings like Town Halls that serves as a checklist for administrators, meeting organizers and leaders. It helps us all be consistent on what to do when planning a meeting to help everyone fully participate.<\/p>\n<p class=\"source\">\u2014Michelle Strub, executive communications lead, Microsoft Digital Employee Experience<\/p>\n<\/blockquote>\n<figure id=\"attachment_10290\" aria-describedby=\"caption-attachment-10290\" style=\"width: 300px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10290 size-medium\" src=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image002-300x200.png\" alt=\"Strub and Larsen smile in posed photos that have been joined together.\" width=\"300\" height=\"200\" srcset=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image002-300x200.png 300w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image002-768x512.png 768w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image002-960x640.png 960w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image002.png 1000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-10290\" class=\"wp-caption-text\">Michelle Strub (left) and Jaimie Larsen both say working to meet Microsoft\u2019s accessibility standards makes the work they do stronger. Strub is an executive communications lead and Larsen is a product manager. They both work on the Microsoft Digital Employee Experience team.<\/figcaption><\/figure>\n<p>Following are three practices our teams have learned and do regularly that can be applied across your own organization. Adopting and championing these can increase productivity and higher engagement.<\/p>\n<p><em>[<\/em><a href=\"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/microsoft-365\/blog\/2023\/03\/08\/create-inclusive-content-with-the-new-accessibility-assistant-in-microsoft-365\/\" target=\"_blank\" rel=\"noopener\"><em>Learn how to create inclusive content with the new Accessibility Assistant in Microsoft 365.<\/em><\/a> <a href=\"https:\/\/learn.microsoft.com\/en-us\/training\/paths\/accessibility-fundamentals\/\" target=\"_blank\" rel=\"noopener\"><em>Take our accessibility fundamentals training.<\/em><\/a> <a href=\"https:\/\/blogs.microsoft.com\/on-the-issues\/2023\/05\/01\/responsible-ai-standards-principles-governance-progress\/\" target=\"_blank\" rel=\"noopener\"><em>Learn about our responsible AI program.<\/em><\/a> <a href=\"https:\/\/query.prod.cms.rt.microsoft.com\/cms\/api\/am\/binary\/RWEmS3\" target=\"_blank\" rel=\"noopener\"><em>Find out about our pursuit of inclusive AI.<\/em><\/a><em>]<\/em><\/p>\n<h2>Practice #1: Regularly communicate and model key behaviors for inclusive meetings<\/h2>\n<p>Meetings are critical to getting work done, whether it\u2019s communicating priorities, driving alignment, brainstorming ideas, or making decisions. Features in Microsoft Teams and Microsoft 365 help people customize their experience, but we found many people weren\u2019t aware of the options available. And while our <a href=\"https:\/\/aka.ms\/accessibleevents\" target=\"_blank\" rel=\"noopener\">accessible events guide<\/a> gives lots of useful information, we found it was sometimes hard for people to know what to adopt and when.<\/p>\n<p>\u201cWe worked with the Accessibility team to create a quick guide of best practices for large, internal meetings like Town Halls that serves as a checklist for administrators, meeting organizers and leaders,\u201d says Michelle Strub, an executive communications lead in Microsoft Digital Employee Experience. \u201cIt helps us all be consistent on what to do when planning a meeting to help everyone fully participate.\u201d<\/p>\n<blockquote class=\"quote-body\"><p>It really brought to light the customer pain point by having the employee walk through and share their experience with the tool. I tried to put myself in their shoes by closing my eyes and trying to follow along. That\u2019s when I realized how confusing it was.<\/p>\n<p class=\"source\">\u2014Jaimie Larsen, product manager, Microsoft Digital Employee Experience<\/p>\n<\/blockquote>\n<p>Companies can develop their own checklists to increase awareness of important practices, building up adoption over time. While some of these features were initially designed to support individuals with disabilities, we found the following practical tips encouraged everyone to participate and engage effectively.<\/p>\n<ul class=\"c-list\">\n<li>Encourage presenters to watch our <a href=\"https:\/\/www.youtube.com\/watch?v=WhBpE-bv0vc\" target=\"_blank\" rel=\"noopener\">inclusive presentation skills<\/a>.<\/li>\n<li>Share materials in advance and use the accessibility checker in Microsoft Office.<\/li>\n<li>Use PowerPoint Live to enable features like real-time captions and translation.<\/li>\n<li>Record meetings so people can catch up later or review to improve understanding.<\/li>\n<\/ul>\n<figure id=\"attachment_10295\" aria-describedby=\"caption-attachment-10295\" style=\"width: 250px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10295\" src=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image001-291x300.png\" alt=\"Lee smiles in a posed portrait photo.\" width=\"250\" height=\"258\" srcset=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image001-291x300.png 291w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image001-993x1024.png 993w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image001-768x792.png 768w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image001.png 1000w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/><figcaption id=\"caption-attachment-10295\" class=\"wp-caption-text\">Dawn Lee is a principal product manager on the Microsoft Digital Employee Experience Accessibility team.<\/figcaption><\/figure>\n<h2>Practice #2: Build empathy and understanding through storytelling<\/h2>\n<p>Creating connections is central to the human experience. We\u2019ve seen employees across Microsoft share their stories, and the stories of others, to improve understanding about why it\u2019s important to create experiences that consider the needs of everyone. Jaimie Larsen, a product manager in Microsoft Digital Employee Experience, was new to accessibility when she met with engineers across her organization to understand their needs and challenges. She quickly realized that the engineers didn\u2019t always understand the impact a poorly designed tool could have on someone\u2019s daily work. She found inspiration to start a quarterly series that featured employees and how they use different tools.<\/p>\n<p>\u201cIt really brought to light the customer pain point by having the employee walk through and share their experience with the tool. I tried to put myself in their shoes by closing my eyes and trying to follow along. That\u2019s when I realized how confusing it was,\u201d Larsen says.<\/p>\n<p>Due to this session, Larsen created a stronger understanding of the importance of the work to the engineering team for the specific tool and others were able to learn from it.<\/p>\n<blockquote class=\"quote-body\"><p>It\u2019s been a multi-year journey as we have shared our expertise at Microsoft and worked with ServiceNow to develop practices and processes that continually improve the experiences for our employees.<\/p>\n<p class=\"source\">\u2014Sherif Mazhar, principal program manager, Microsoft Digital Employee Experience<\/p>\n<\/blockquote>\n<p>\u201cIt was great because we needed multiple teams to do work to make the experience better,\u201d Larsen says. \u201cThis session really helped anchor the goal and impact for everyone.\u201d<\/p>\n<figure id=\"attachment_10291\" aria-describedby=\"caption-attachment-10291\" style=\"width: 300px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10291 size-medium\" src=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image003-300x200.png\" alt=\"Mazhar and Retikis smile in posed photos that have been joined together.\" width=\"300\" height=\"200\" srcset=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image003-300x200.png 300w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image003-768x512.png 768w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image003-960x640.png 960w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/10506_image003.png 1000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-10291\" class=\"wp-caption-text\">Sherif Mazhar (left) and Erika Retikis agree that Microsoft is playing a key role in advocating for adopting strong accessibility standards with companies that Microsoft partners with and with customers. Mazhar and Retikis are both principal program managers in Microsoft Digital Employee Experience.<\/figcaption><\/figure>\n<h2>Practice #3: Create alignment on accessibility with partners internally and externally<\/h2>\n<p>We partner with teams across Microsoft and external organizations to deliver employee experiences globally. Using international accessibility standards including <a href=\"https:\/\/www.w3.org\/TR\/WCAG21\/\" target=\"_blank\" rel=\"noopener\">Web Content Accessibility Guidelines (WCAG)<\/a>, teams have developed strong partnerships and commitment to ensure that accessibility is included as a key requirement and measure of success. One of these partnerships has been with ServiceNow, where Sherif Mazhar, a principal program manager, worked closely with ServiceNow to align accessibility goals and drive improvements together.<\/p>\n<p>\u201cIt\u2019s been a multi-year journey as we have shared our expertise at Microsoft and worked with ServiceNow to develop practices and processes that continually improve the experiences for our employees,\u201d Mazhar says.<\/p>\n<p>Leaders at Microsoft and ServiceNow have aligned on accessibility goals and now review progress quarterly against common goals.<\/p>\n<blockquote class=\"quote-body\"><p>It takes time to build up relationships and expertise when the primary job someone is used to doing is not focused on technology. I\u2019ve found it helpful to explain the impact and show what happens, rather than just talking about an issue. It can be easy for people to get lost if you use too much technical jargon.<\/p>\n<p class=\"source\">\u2014Erika Retikis, principal product manager, Microsoft Digital Employee Experience<\/p>\n<\/blockquote>\n<p>Our Microsoft Digital Employee Experience team works with our colleagues in Microsoft Human Resources to build internal and external partnerships that are increasing accessibility awareness and knowledge. Erika Retikis, a principal product manager in Microsoft Digital Employee Experience, has worked with multiple customer companies over the last few years and sees many unique challenges, especially for those companies or teams that aren\u2019t as tech savvy.<\/p>\n<p>\u201cIt takes time to build up relationships and expertise when the primary job someone is used to doing is not focused on technology. I\u2019ve found it helpful to explain the impact and show what happens, rather than just talking about an issue. It can be easy for people to get lost if you use too much technical jargon,\u201d Retikis says.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"74\" class=\"alignnone size-medium wp-image-7448\" src=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2021\/10\/key-takeaways-300x74.png\" alt=\"Key Takeaways\" srcset=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2021\/10\/key-takeaways-300x74.png 300w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2021\/10\/key-takeaways.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><br \/>\n<strong>Looking ahead: Artificial Intelligence needs accessibility from the start<\/strong><\/p>\n<p>As we and other companies look at how artificial intelligence is embedded into different experiences, it will be critical to think about accessibility from the start to ensure that the data and the experiences include everyone. One area of focus is ensuring data sets include a variety of people and situations. We also regularly include employees with disabilities at various product development stages to benefit from their perspective and create more accessible and inclusive experiences.<\/p>\n<p>So, when you are thinking about building and adopting inclusive experiences, you should try and keep the above tips in mind, as well as other best practices included in some of the resources below, to ensure that your employee experiences are created with <em>everyone<\/em> at the center.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"81\" class=\"alignnone size-medium wp-image-7482\" src=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links-300x81.png\" alt=\"Related links\" srcset=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links-300x81.png 300w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<ul class=\"c-list\">\n<li class=\"x_elementToProof\" data-ogsc=\"rgb(0, 0, 0)\"><a id=\"OWA93ed7b69-a3ae-ce4a-3c25-4a7222ef2561\" class=\"x_OWAAutoLink\" title=\"Original URL: https:\/\/blogs.microsoft.com\/accessibility\/accessibility-training-at-microsoft\/. Click or tap if you trust this link.\" href=\"https:\/\/nam06.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fblogs.microsoft.com%2Faccessibility%2Faccessibility-training-at-microsoft%2F&amp;data=05%7C02%7Cluvel%40microsoft.com%7Ca7efe3ec9ce34afcb13c08dc71248177%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638509648825389238%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=7wSJKaDy10cJ5h%2FCTEvsngoQQ%2BbjiHjyNO9K%2F9X2yvU%3D&amp;reserved=0\" data-auth=\"Verified\" data-loopstyle=\"linkonly\" data-linkindex=\"4\" data-ogsc=\"\">Learn more about creating an accessibility training program for your team.<\/a><\/li>\n<li class=\"x_elementToProof\" data-ogsc=\"rgb(0, 0, 0)\"><a id=\"OWA270749a5-3b6c-354a-57a7-a2c9462f5829\" class=\"x_OWAAutoLink\" title=\"Original URL: https:\/\/learn.microsoft.com\/en-us\/training\/paths\/accessibility-fundamental\/. Click or tap if you trust this link.\" href=\"https:\/\/nam06.safelinks.protection.outlook.com\/?url=https%3A%2F%2Flearn.microsoft.com%2Fen-us%2Ftraining%2Fpaths%2Faccessibility-fundamental%2F&amp;data=05%7C02%7Cluvel%40microsoft.com%7Ca7efe3ec9ce34afcb13c08dc71248177%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638509648825394783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=1VhXTe%2FQ5EKVFZm0gFBpNHB4crLJUqcnopQWophFo4s%3D&amp;reserved=0\" data-auth=\"Verified\" data-loopstyle=\"linkonly\" data-linkindex=\"5\" data-ogsc=\"\">Dive into the latest accessibility fundamentals training course on Microsoft Learn.<\/a><a id=\"OWA7f3c30d8-59e7-9127-f026-7f5d66fba36c\" class=\"x_OWAAutoLink\" title=\"Original URL: https:\/\/learn.microsoft.com\/en-us\/training\/paths\/accessibility-fundamental\/. Click or tap if you trust this link.\" href=\"https:\/\/nam06.safelinks.protection.outlook.com\/?url=https%3A%2F%2Flearn.microsoft.com%2Fen-us%2Ftraining%2Fpaths%2Faccessibility-fundamental%2F&amp;data=05%7C02%7Cluvel%40microsoft.com%7Ca7efe3ec9ce34afcb13c08dc71248177%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638509648825400413%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=uV7Cazh6riM2hZe%2BdyZYkWoNL09hnS2ZmQEH2JTufzk%3D&amp;reserved=0\" data-auth=\"Verified\" data-loopstyle=\"linkonly\" data-linkindex=\"6\" data-ogsc=\"\">\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/microsoft-365\/blog\/2023\/03\/08\/create-inclusive-content-with-the-new-accessibility-assistant-in-microsoft-365\/\" target=\"_blank\" rel=\"noopener\">Learn how to create inclusive content with the new Accessibility Assistant in Microsoft 365.<\/a><\/li>\n<li><a href=\"https:\/\/learn.microsoft.com\/en-us\/training\/paths\/accessibility-fundamentals\/\" target=\"_blank\" rel=\"noopener\">Take our accessibility fundamentals training.<\/a><\/li>\n<li><a href=\"https:\/\/blogs.microsoft.com\/on-the-issues\/2023\/05\/01\/responsible-ai-standards-principles-governance-progress\/\" target=\"_blank\" rel=\"noopener\">Learn about our responsible AI program.<\/a><\/li>\n<li><a href=\"https:\/\/query.prod.cms.rt.microsoft.com\/cms\/api\/am\/binary\/RWEmS3\" target=\"_blank\" rel=\"noopener\">Find out about our pursuit of inclusive AI.<\/a><\/li>\n<\/ul>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-12081\" src=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/Customer-Survey-580x85-1-300x44.png\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" srcset=\"https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/Customer-Survey-580x85-1-300x44.png 300w, https:\/\/new-cm-edgedigital.pages.dev\/insidetrack\/blog\/uploads\/prod\/2023\/05\/Customer-Survey-580x85-1.png 580w\" alt=\"We'd like to hear from you!\" width=\"300\" height=\"44\" \/><\/h2>\n<p><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/p>\n<p><a href=\"https:\/\/forms.office.com\/r\/czbs6PptPe\" target=\"_blank\" rel=\"noopener\">Please share your feedback with us\u2014take our survey and let us know what kind of content is most useful to you.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our mission at Microsoft is to empower every person and every organization on the planet to achieve more. Our Microsoft Digital Employee Experience team lives this mission every day by empowering employees across the organization with inclusive digital and physical experiences. Leading our accessibility efforts over the past two years, I\u2019ve seen teams make great [&hellip;]<\/p>\n","protected":false},"author":145,"featured_media":10282,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[180,114],"coauthors":[673],"class_list":["post-10280","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-accessibility","tag-microsoft-teams","program-ms-digital-stories","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Three 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