End user services and support

August 24, 2023

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Lukas Velush

Boosting leader success at Microsoft with Microsoft Viva Insights

Managing people isn’t about being a boss. It’s about understanding what your team members need to thrive in their roles—and making sure they have it. But how can managers establish the organizational understanding they need to properly support their employees?…
July 12, 2023

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Lukas Velush

Make it easy but secure: Our journey to frictionless device management at Microsoft

With more than 200,000 employees each utilizing a handful of work and personal devices to get work done, the device management landscape at Microsoft is immense, complicated, and fraught with security risk. In short, the point at which our administrator…
July 10, 2023

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Lori Lamkin

The power of AI in Microsoft 365 Copilot for Sales: Insights from Lori Lamkin and Nathalie D’Hers

Join me, Lori Lamkin, and my esteemed colleague Nathalie D’Hers, as we take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft 365 Copilot for Sales. As the Corporate Vice President (CVP) of Dynamics 365 Customer…
June 29, 2023

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Lukas Velush

Hardware-backed Windows 11 empowers Microsoft with secure-by-default baseline

Windows 11 makes secure-by-default viable thanks to a combination of modern hardware and software. This ready out-of-the-box protection enables us to create a new baseline internally across Microsoft, one that level sets our enterprise to be more secure for a…
June 16, 2023

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Keith Boyd

Deploying Microsoft Viva Connections internally at Microsoft

Whether it’s from the office or at home, we must be prepared to meet our employees where they are. At Microsoft, this involves using Microsoft Viva Connections to bring our employees together and to encourage them to engage with each…
June 1, 2023

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Lukas Velush

Harnessing first-party patching technology to drive innovation at Microsoft

We live in a world where network security is a foundational concern for large enterprises like ours that are trusted with sensitive customer data. This creates an environment where we all need to ensure that we have high patching compliance…
April 27, 2023

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Lukas Velush

Looking back at deployment of Windows 11 at Microsoft

We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our thinking and experience was at the time.…
April 24, 2023

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Angela Gamba

Making Microsoft Teams Premium better for customers

We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our thinking and experience was at the time.…
April 12, 2023

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Lukas Velush

Boosting Windows internally at Microsoft with a transformed approach to patching

We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our thinking and experience was at the time.…
April 10, 2023

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Lukas Velush

How AI will change the employee experience at Microsoft—and at your organization

For a transcript, please view the video on YouTube: https://www.youtube.com/watch?v=NUn670JE8mE. Generative AI is the next frontier of the employee experience. We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at…
April 6, 2023

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Lukas Velush

Enabling hybrid work internally at Microsoft with ‘digital fabric’ Microsoft Teams

For a transcript, please view the video on YouTube: https://www.youtube.com/watch?v=z0Eq1oBDf9A&t. Microsoft Teams is enabling seamless collaboration in the flexible workplace internally at Microsoft. We periodically update our stories, but we can’t verify that they represent the full picture of our…
April 5, 2023

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Lukas Velush

Sharing how Microsoft uses Signature Microsoft Teams Rooms

For a transcript, please view the video on YouTube: https://www.youtube.com/watch?v=NGWv5JHuwms. The Microsoft team that helped develop Signature Microsoft Teams Rooms is now deploying the meeting room platform across the company. We periodically update our stories, but we can’t verify that…

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