Customer Zero
-
Simplifying expense approvals at Microsoft with AI-powered risk assessment
Every manager has experienced it: The dread of approving a stack of expense reports while critical work stands idle. This tedious process has even garnered…
-
Taming our Python dependencies at Microsoft with AI
At Microsoft, Python has long been one of our most popular programming languages. Our developers use it for building production systems, internal tools, automation workflows,…
-
How we approach cybersecurity risk management at Microsoft
Cybersecurity risk management at Microsoft is an enterprise-wide discipline spanning governance, engineering, operations, and organizational culture. Through our international operations and diverse portfolio of products,…
-
Simplifying device registration at Microsoft with an agentic AI assistant
When you’re busy at work, the last thing you want to do is spend hours getting a new device set up. In an ideal world,…
-
Guiding our AI deployment with a set of employee councils
The AI adoption curve gets steeper every day, as the technology continues to advance at lightning speed. At Microsoft Digital, the company’s IT organization, we’re…
-
Digitally transforming Microsoft: Our IT journey
The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the…
-
Meet ‘Eddie,’ our agent for putting new PCs in the hands of our employees
For many years, our process for getting new work PCs to employees at Microsoft remained largely unchanged: Decentralized and variable, with data spread across systems,…
-
From data sprawl to AI-driven seller insights at Microsoft
Sellers at Microsoft have access to a wide range of data to help them understand their business, identify risks, and focus on opportunities. Over time,…
-
Advancing trusted calls with Open Verifiable Calling at Microsoft
Every second of every day, someone somewhere is receiving a call labeled “spam.” This persistent issue leads many people to not pick up the phone…
-
Intelligence on tap: How Work IQ enables AI and agents at Microsoft
Improving agentic workplace results with Work IQ Adding deeper contextual intelligence to Microsoft 365 Copilot responses Enterprise knowledge is perhaps a company’s most valuable asset,…
-
Streamlining finance cash collection at Microsoft with AI
When it comes to running a business, getting paid on time is critical. Our Global Collection team in the Microsoft Treasury division makes sure payments…
-
Governing AI agents at scale: Lessons from our journey at Microsoft
Empowering employees and protecting your organization through agent governance Welcome to the agentic frontier Agents are expanding the frontier of enterprise AI. By creating tools…