AI
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Making AI testing work at scale at Microsoft with Enterprise Test Platform
Every IT team knows the feeling: A project is on track, and then testing becomes the wall everything stacks up against. Slow cycles, fragmented tools,…
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Streamlining business operations at Microsoft with an AI toolkit
At Microsoft, we manage one of the world’s largest global corporate operations. Our operations teams process hundreds of billions in revenue and millions of transactions…
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AI for Knowledge Management: Keeping support content up-to-date at Microsoft
Our AI agents and self-help channels are often our employees’ first stop for support, and like anyone, they expect the answers they get to be…
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Boosting accessibility at Microsoft with help from neurodivergent employees
As new technologies reshape how people work, accessibility must move beyond compliance with the Americans with Disabilities Act and other inclusive legislation around the world…
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Taming software licensing sprawl at Microsoft with an AI-driven solution
It’s a common challenge at any large enterprise—important, related data scattered across the organization, residing in disconnected silos. If only there was an efficient way…
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Simplifying expense approvals at Microsoft with AI-powered risk assessment
Every manager has experienced it: The dread of approving a stack of expense reports while critical work stands idle. This tedious process has even garnered…
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Taming our Python dependencies at Microsoft with AI
At Microsoft, Python has long been one of our most popular programming languages. Our developers use it for building production systems, internal tools, automation workflows,…
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Simplifying device registration at Microsoft with an agentic AI assistant
When you’re busy at work, the last thing you want to do is spend hours getting a new device set up. In an ideal world,…
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Guiding our AI deployment with a set of employee councils
The AI adoption curve gets steeper every day, as the technology continues to advance at lightning speed. At Microsoft Digital, the company’s IT organization, we’re…
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Digitally transforming Microsoft: Our IT journey
The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the…
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Meet ‘Eddie,’ our agent for putting new PCs in the hands of our employees
For many years, our process for getting new work PCs to employees at Microsoft remained largely unchanged: Decentralized and variable, with data spread across systems,…
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From data sprawl to AI-driven seller insights at Microsoft
Sellers at Microsoft have access to a wide range of data to help them understand their business, identify risks, and focus on opportunities. Over time,…