Inside Track Blog - How Microsoft does IT

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April 30, 2026

Keith Boyd

Fast train to the AI frontier: Balancing risk and innovation in the era of AI at Microsoft
April 30, 2026

Keith Boyd

Making AI stick for sellers: Five adoption lessons from our Copilot rollout

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April 30, 2026

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Stephanie Parry

Building from the inside: Anahit Hovhannisyan’s impact on IT at Microsoft

Anahit Hovhannisyan has spent more than a decade at Microsoft headquarters doing work that few people see, but nearly everyone depends on here in Microsoft Digital, the company’s internal IT organization. As a group program…
April 30, 2026

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Rani Lofstrom

Microsoft CISO advice: Apply engineering fundamentals to securing AI

Agentic AI, like any software, is just one part of a business solution. It is not the only element that needs to be secured. Engineers need to approach securing agentic AI in the corporate IT…
April 23, 2026

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Eva Etchells

Our fantastic four: Embracing your work style with Microsoft 365 Copilot

What’s your work style? Here at Microsoft Digital, the company’s IT organization, we’ve identified four major “work identities,” or ways of working. Or, as we sometimes like to call them: Our fantastic four! Everyone has…
April 23, 2026

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Jason Kellington

Transforming facility operations at Microsoft with AI maps

Indoor building maps matter the moment accurate location data become important to solving an issue in facilities. Imagine a facilities service technician responding to a high‑priority heating issue. The service ticket has the right building,…
April 20, 2026

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Diana Mivelli

Unfolding our AI in IT story: What to expect at the 2026 Microsoft 365 Community Conference

This article is about an event that is now completed. We leave the post up on our site as a record of the conference and the topics covered by some of our Microsoft Digital subject…
April 16, 2026

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Alex Fleck

Becoming a Frontier Firm: A guide for deploying AI agents based on our experience at Microsoft

A how-to guide for governing, implementing, adopting, supporting, and measuring the impact of AI agents from Microsoft Digital, the company’s IT organization. The agentic future: Our journey to becoming a Frontier Firm at Microsoft A…
April 16, 2026

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Diana Mivelli

Reclaiming engineering time with AI in Azure DevOps at Microsoft

At Microsoft Digital, the company’s IT organization, we’re reimagining how engineers, product managers, and program managers work. Microsoft Azure DevOps (ADO) is our company’s end-to-end software development lifecycle (SDLC) solution for planning, coding, testing, and…
April 16, 2026

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Rani Lofstrom

Microsoft CISO advice: How to build trustworthy agentic AI

Building production-ready solutions with agentic AI comes with inherent risks. When agents make mistakes or hallucinate, the potential impacts can multiply rapidly. “It turns out that it’s very easy to write AI-powered software, but it’s…
April 16, 2026

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Matthew Cooke

Skilling up for the future of work at Microsoft with Agent Launchpad

As AI continues to evolve and its applications across business workflows expand, it can be difficult for employees to stay on top of the latest developments. One of the most exciting shifts underway is our…
April 16, 2026

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Alex Fleck

Transforming the marketing function at Microsoft with AI

The AI revolution is reaching everyone. As AI agents become more mainstream, we’ve seen the powerful impact they can have on all kinds of work and a wide variety of roles. At Microsoft, we’re leading…
April 16, 2026

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Jason Kellington

Powering the technical veracity of AI at Microsoft with a Center of Excellence

When we launched our AI Center of Excellence (CoE) in 2023, we had a straightforward goal: Help our organization experiment with AI, learn quickly, and do it responsibly. Our teams across Microsoft Digital—the company’s internal…
April 9, 2026

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David Hirning

Conditioning our unstructured data for AI at Microsoft

Anyone who has ever stumbled across an old SharePoint site or outdated shared folder at work knows firsthand how quickly documentation can fall out of date and become inaccurate. Humans can usually spot the signs…

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