{"id":152675,"date":"2003-04-01T00:00:00","date_gmt":"2003-04-01T00:00:00","guid":{"rendered":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/msr-research-item\/persistent-state-checkpoint-comparison-for-troubleshooting-configuration-failures\/"},"modified":"2018-10-16T20:09:35","modified_gmt":"2018-10-17T03:09:35","slug":"persistent-state-checkpoint-comparison-for-troubleshooting-configuration-failures","status":"publish","type":"msr-research-item","link":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/publication\/persistent-state-checkpoint-comparison-for-troubleshooting-configuration-failures\/","title":{"rendered":"Persistent-state Checkpoint Comparison for Troubleshooting Configuration Failures"},"content":{"rendered":"<div class=\"asset-content\">\n<p>Application failures characterized by the phrases, \u201cit worked yesterday, but it doesn\u2019t work today\u201d and \u201cit worked on that machine, but it doesn\u2019t work on this machine\u201d are a major source of computer user frustration and a major component in the total cost of ownership. The typical symptom-based troubleshooting approach relies too much on creative thinking and may lead users or support technicians in directions far from the actual root cause. In this paper, we propose a state-based troubleshooting approach for configuration failures that aims at making the diagnostic process as mechanical as possible. In the narrow-down phase, we use checkpoint comparison and application tracing to determine which pieces of persistent state have changed and are affecting current application execution; ongoing self-monitoring of persistent-state changes by the machine is used to help eliminate false positives. In the solution-query phase, state-to-task mapping and searches of online databases are used to translate low-level state information into highlevel user interfaces and articles. We describe the design and implementation of a troubleshooter that uses this state-based approach and present preliminary results to demonstrate its effectiveness in diagnosing several actual configuration failures.<\/p>\n<\/div>\n<p><!-- .asset-content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Application failures characterized by the phrases, \u201cit worked yesterday, but it doesn\u2019t work today\u201d and \u201cit worked on that machine, but it doesn\u2019t work on this machine\u201d are a major source of computer user frustration and a major component in the total cost of ownership. The typical symptom-based troubleshooting approach relies too much on creative [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","msr-author-ordering":null,"msr_publishername":"Institute of Electrical and Electronics Engineers, Inc.","msr_publisher_other":"","msr_booktitle":"","msr_chapter":"","msr_edition":"","msr_editors":"","msr_how_published":"","msr_isbn":"","msr_issue":"","msr_journal":"","msr_number":"MSR-TR-2003-28","msr_organization":"","msr_pages_string":"7","msr_page_range_start":"7","msr_page_range_end":"","msr_series":"","msr_volume":"","msr_copyright":"\u00a9 2003 IEEE. Personal use of this material is permitted. However, permission to reprint\/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.","msr_conference_name":"","msr_doi":"","msr_arxiv_id":"","msr_s2_paper_id":"","msr_mag_id":"","msr_pubmed_id":"","msr_other_authors":"Daniel R. Simon","msr_other_contributors":"","msr_speaker":"","msr_award":"","msr_affiliation":"","msr_institution":"Microsoft Research","msr_host":"","msr_version":"","msr_duration":"","msr_original_fields_of_study":"","msr_release_tracker_id":"","msr_s2_match_type":"","msr_citation_count_updated":"","msr_published_date":"2003-04-01","msr_highlight_text":"","msr_notes":"Note : To appear in Proc. IEEE International Conference on Dependable Systems and Networks (DSN) , June 2003.","msr_longbiography":"","msr_publicationurl":"http:\/\/www.ieee.org\/","msr_external_url":"","msr_secondary_video_url":"","msr_conference_url":"","msr_journal_url":"","msr_s2_pdf_url":"","msr_year":2003,"msr_citation_count":0,"msr_influential_citations":0,"msr_reference_count":0,"msr_s2_match_confidence":0,"msr_microsoftintellectualproperty":true,"msr_s2_open_access":false,"msr_s2_author_ids":[],"msr_pub_ids":[],"msr_hide_image_in_river":0,"footnotes":""},"msr-research-highlight":[],"research-area":[13547],"msr-publication-type":[193718],"msr-publisher":[],"msr-focus-area":[],"msr-locale":[268875],"msr-post-option":[],"msr-field-of-study":[],"msr-conference":[],"msr-journal":[],"msr-impact-theme":[],"msr-pillar":[],"class_list":["post-152675","msr-research-item","type-msr-research-item","status-publish","hentry","msr-research-area-systems-and-networking","msr-locale-en_us"],"msr_publishername":"Institute of Electrical and Electronics Engineers, Inc.","msr_edition":"","msr_affiliation":"","msr_published_date":"2003-04-01","msr_host":"","msr_duration":"","msr_version":"","msr_speaker":"","msr_other_contributors":"","msr_booktitle":"","msr_pages_string":"7","msr_chapter":"","msr_isbn":"","msr_journal":"","msr_volume":"","msr_number":"MSR-TR-2003-28","msr_editors":"","msr_series":"","msr_issue":"","msr_organization":"","msr_how_published":"","msr_notes":"Note : To appear in Proc. IEEE International Conference on Dependable Systems and Networks (DSN) , June 2003.","msr_highlight_text":"","msr_release_tracker_id":"","msr_original_fields_of_study":"","msr_download_urls":"","msr_external_url":"","msr_secondary_video_url":"","msr_longbiography":"","msr_microsoftintellectualproperty":1,"msr_main_download":"210273","msr_publicationurl":"http:\/\/www.ieee.org\/","msr_doi":"","msr_publication_uploader":[{"type":"file","title":"tr-2003-28.pdf","viewUrl":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-content\/uploads\/2016\/02\/tr-2003-28.pdf","id":210273,"label_id":0},{"type":"url","title":"http:\/\/www.ieee.org\/","viewUrl":false,"id":false,"label_id":0}],"msr_related_uploader":"","msr_citation_count":0,"msr_citation_count_updated":"","msr_s2_paper_id":"","msr_influential_citations":0,"msr_reference_count":0,"msr_arxiv_id":"","msr_s2_author_ids":[],"msr_s2_open_access":false,"msr_s2_pdf_url":null,"msr_attachments":[{"id":0,"url":"http:\/\/www.ieee.org\/"},{"id":210273,"url":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-content\/uploads\/2016\/02\/tr-2003-28.pdf"}],"msr-author-ordering":[{"type":"user_nicename","value":"ymwang","user_id":35031,"rest_url":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=ymwang"},{"type":"user_nicename","value":"chadv","user_id":31365,"rest_url":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=chadv"},{"type":"text","value":"Daniel R. Simon","user_id":0,"rest_url":false}],"msr_impact_theme":[],"msr_research_lab":[],"msr_event":[],"msr_group":[],"msr_project":[],"publication":[],"video":[],"msr-tool":[],"msr_publication_type":"techreport","related_content":[],"_links":{"self":[{"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/152675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item"}],"about":[{"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/types\/msr-research-item"}],"version-history":[{"count":1,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/152675\/revisions"}],"predecessor-version":[{"id":523076,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/152675\/revisions\/523076"}],"wp:attachment":[{"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/media?parent=152675"}],"wp:term":[{"taxonomy":"msr-research-highlight","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-research-highlight?post=152675"},{"taxonomy":"msr-research-area","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/research-area?post=152675"},{"taxonomy":"msr-publication-type","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-publication-type?post=152675"},{"taxonomy":"msr-publisher","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-publisher?post=152675"},{"taxonomy":"msr-focus-area","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-focus-area?post=152675"},{"taxonomy":"msr-locale","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-locale?post=152675"},{"taxonomy":"msr-post-option","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-post-option?post=152675"},{"taxonomy":"msr-field-of-study","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-field-of-study?post=152675"},{"taxonomy":"msr-conference","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-conference?post=152675"},{"taxonomy":"msr-journal","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-journal?post=152675"},{"taxonomy":"msr-impact-theme","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-impact-theme?post=152675"},{"taxonomy":"msr-pillar","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-pillar?post=152675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}