The healthcare landscape is evolving, with patients seeking reliable information about their health conditions and available treatment options. Despite the abundance of information sources, the digital age overwhelms individuals with excess, often inaccurate information. Patients primarily trust medical professionals, highlighting the need for expert-endorsed health information. However, increased patient loads on experts has led to reduced communication time, impacting information sharing. To address this gap, we develop CataractBot, an experts-in-the-loop chatbot powered by LLMs, in collaboration with an eye hospital in India. CataractBot answers cataract surgery related questions instantly by querying a curated knowledge base, and provides expert-verified responses asynchronously. It has multimodal and multilingual capabilities. In an in-the-wild deployment study with 55 participants, CataractBot proved valuable, providing anytime accessibility, saving time, accommodating diverse literacy levels, alleviating power differences, and adding a privacy layer between patients and doctors. Users reported that their trust in the system was established through expert verification. Broadly, our results could inform future work on designing expert-mediated LLM bots.<\/p>\n","protected":false},"excerpt":{"rendered":"
The healthcare landscape is evolving, with patients seeking reliable information about their health conditions and available treatment options. Despite the abundance of information sources, the digital age overwhelms individuals with excess, often inaccurate information. Patients primarily trust medical professionals, highlighting the need for expert-endorsed health information. However, increased patient loads on experts has led to […]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","msr-author-ordering":null,"msr_publishername":"","msr_publisher_other":"","msr_booktitle":"","msr_chapter":"","msr_edition":"","msr_editors":"","msr_how_published":"arXiv","msr_isbn":"","msr_issue":"","msr_journal":"","msr_number":"","msr_organization":"","msr_pages_string":"","msr_page_range_start":"","msr_page_range_end":"","msr_series":"","msr_volume":"","msr_copyright":"","msr_conference_name":"","msr_doi":"","msr_arxiv_id":"","msr_s2_paper_id":"","msr_mag_id":"","msr_pubmed_id":"","msr_other_authors":"","msr_other_contributors":"","msr_speaker":"","msr_award":"","msr_affiliation":"","msr_institution":"","msr_host":"","msr_version":"","msr_duration":"","msr_original_fields_of_study":null,"msr_release_tracker_id":"","msr_s2_match_type":"","msr_citation_count_updated":"","msr_published_date":"2024-2-6","msr_highlight_text":"","msr_notes":"","msr_longbiography":"","msr_publicationurl":"","msr_external_url":"","msr_secondary_video_url":"","msr_conference_url":"","msr_journal_url":"","msr_s2_pdf_url":"","msr_year":0,"msr_citation_count":0,"msr_influential_citations":0,"msr_reference_count":0,"msr_s2_match_confidence":0,"msr_microsoftintellectualproperty":true,"msr_s2_open_access":false,"msr_s2_author_ids":[],"msr_pub_ids":[],"msr_hide_image_in_river":null,"footnotes":""},"msr-research-highlight":[],"research-area":[13556,13554,13553],"msr-publication-type":[193724],"msr-publisher":[],"msr-focus-area":[],"msr-locale":[268875],"msr-post-option":[],"msr-field-of-study":[246691,248485,246685],"msr-conference":[],"msr-journal":[],"msr-impact-theme":[261673],"msr-pillar":[],"class_list":["post-1085772","msr-research-item","type-msr-research-item","status-publish","hentry","msr-research-area-artificial-intelligence","msr-research-area-human-computer-interaction","msr-research-area-medical-health-genomics","msr-locale-en_us","msr-field-of-study-computer-science","msr-field-of-study-human-computer-interaction","msr-field-of-study-machine-learning"],"msr_publishername":"","msr_edition":"","msr_affiliation":"","msr_published_date":"2024-2-6","msr_host":"","msr_duration":"","msr_version":"","msr_speaker":"","msr_other_contributors":"","msr_booktitle":"","msr_pages_string":"","msr_chapter":"","msr_isbn":"","msr_journal":"","msr_volume":"","msr_number":"","msr_editors":"","msr_series":"","msr_issue":"","msr_organization":"","msr_how_published":"arXiv","msr_notes":"","msr_highlight_text":"","msr_release_tracker_id":"","msr_original_fields_of_study":"","msr_download_urls":"","msr_external_url":"","msr_secondary_video_url":"","msr_longbiography":"","msr_microsoftintellectualproperty":1,"msr_main_download":"","msr_publicationurl":"","msr_doi":"","msr_publication_uploader":[{"type":"doi","viewUrl":"false","id":"false","title":"https:\/\/doi.org\/10.48550\/arXiv.2402.04620","label_id":"243106","label":0},{"type":"url","viewUrl":"false","id":"false","title":"https:\/\/dblp.org\/rec\/journals\/corr\/abs-2402-04620.html","label_id":"243109","label":0},{"type":"url","viewUrl":"false","id":"false","title":"https:\/\/arxiv.org\/abs\/2402.04620","label_id":"243109","label":0}],"msr_related_uploader":"","msr_citation_count":0,"msr_citation_count_updated":"","msr_s2_paper_id":"","msr_influential_citations":0,"msr_reference_count":0,"msr_arxiv_id":"","msr_s2_author_ids":[],"msr_s2_open_access":false,"msr_s2_pdf_url":null,"msr_attachments":[],"msr-author-ordering":[{"type":"guest","value":"pragnya-ramjee","user_id":1080645,"rest_url":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=pragnya-ramjee"},{"type":"text","value":"Bhuvan Sachdeva","user_id":0,"rest_url":false},{"type":"guest","value":"satvik-golechha","user_id":979704,"rest_url":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=satvik-golechha"},{"type":"text","value":"Shreyas Kulkarni","user_id":0,"rest_url":false},{"type":"text","value":"Geeta Fulari","user_id":0,"rest_url":false},{"type":"guest","value":"dr-kaushik-murali","user_id":914346,"rest_url":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=dr-kaushik-murali"},{"type":"user_nicename","value":"Mohit Jain","user_id":38769,"rest_url":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=Mohit Jain"}],"msr_impact_theme":["Health"],"msr_research_lab":[199562],"msr_event":[],"msr_group":[],"msr_project":[979329,979335],"publication":[],"video":[],"msr-tool":[],"msr_publication_type":"miscellaneous","related_content":{"projects":[{"ID":979329,"post_title":"Healthcare Research at MSR India","post_name":"healthcare","post_type":"msr-project","post_date":"2023-11-26 21:16:53","post_modified":"2026-05-30 02:56:58","post_status":"publish","permalink":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/project\/healthcare\/","post_excerpt":"At Microsoft Research Lab India, we conduct a variety of healthcare related research, including smartphone-based low-cost diagnostics, generative AI chatbots to support the healthcare ecosystem, and promote mental well-being of employees.","_links":{"self":[{"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-project\/979329"}]}},{"ID":979335,"post_title":"HealthBots: Expert-in-the-loop Chatbots","post_name":"health-bots","post_type":"msr-project","post_date":"2023-11-26 21:00:15","post_modified":"2026-05-30 02:54:41","post_status":"publish","permalink":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/project\/health-bots\/","post_excerpt":"CataractBot, ASHABot, DRBot, OncoBot Patients and their caregivers often experience anxiety before undergoing medical treatment. They require timely, trustworthy, detailed, and accurate information about their condition and care. To address this need, we designed and developed a family of HealthBots powered by state-of-the-art generative AI models grounded in clinician-provided knowledge bases. These systems assist patients and caregivers in obtaining reliable answers to their medical queries throughout the treatment journey. A key aspect of our approach…","_links":{"self":[{"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-project\/979335"}]}}]},"_links":{"self":[{"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/1085772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item"}],"about":[{"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/types\/msr-research-item"}],"version-history":[{"count":1,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/1085772\/revisions"}],"predecessor-version":[{"id":1085775,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/1085772\/revisions\/1085775"}],"wp:attachment":[{"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/media?parent=1085772"}],"wp:term":[{"taxonomy":"msr-research-highlight","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-research-highlight?post=1085772"},{"taxonomy":"msr-research-area","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/research-area?post=1085772"},{"taxonomy":"msr-publication-type","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-publication-type?post=1085772"},{"taxonomy":"msr-publisher","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-publisher?post=1085772"},{"taxonomy":"msr-focus-area","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-focus-area?post=1085772"},{"taxonomy":"msr-locale","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-locale?post=1085772"},{"taxonomy":"msr-post-option","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-post-option?post=1085772"},{"taxonomy":"msr-field-of-study","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-field-of-study?post=1085772"},{"taxonomy":"msr-conference","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-conference?post=1085772"},{"taxonomy":"msr-journal","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-journal?post=1085772"},{"taxonomy":"msr-impact-theme","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-impact-theme?post=1085772"},{"taxonomy":"msr-pillar","embeddable":true,"href":"https:\/\/new-cm-edgedigital.pages.dev\/en-us\/research\/wp-json\/wp\/v2\/msr-pillar?post=1085772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}