Tag: Generative AI
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Right benefit, right person, right time: How AI is reshaping administration of benefits programs worldwide
When people need support most, speed, dignity, and trust matter. Governments are using AI-enabled identity, evidence, and data to deliver benefits more fairly and efficiently while supporting frontline staff and safeguarding public funds.
The agentic moment in banking: A blueprint for better customer experiences
See how financial institutions are using AI agents to reduce friction, resolve disputes faster, streamline onboarding, and deliver secure, intelligent customer experiences at scale.
From bottlenecks to breakthroughs: How agentic AI is reshaping insurance
Agentic AI is transforming insurance operations, from claims and underwriting to risk and service, enabling measurable efficiency, growth, and customer impact.
DTECH 2026: How Microsoft and our partners are accelerating AI innovation for utilities
AI, unified data, and secure operations are transforming grid modernization—helping utilities scale reliability, accelerate planning, and move from pilots to production.
Assessing healthcare’s agentic AI readiness: New research from Microsoft and The Health Management Academy
Microsoft examines healthcare’s readiness for agentic AI and the foundations required to lead the next transformation.
How agentic commerce is becoming the new front door to retail
AI is mediating shopping decisions, and CMOs now face a defining question: who controls influence and learning at the moment of choice.
Frontier Transformation in retail: How agentic AI robots are redefining store experiences
Organizations must deliver better personalization, higher volume, and increasingly complex insights while operating with greater efficiency.
Return on intelligence: The human edge in an agentic era
Microsoft is leading retail’s agentic future, empowering human creativity with AI-powered automation to deliver authentic, personalized customer experiences.
CES 2026: Powering the next frontier in automotive
Microsoft accelerates automotive innovation with AI-powered engineering and in-vehicle tech as the industry prepares for CES 2026.
AI transformation in financial services: 5 predictors for success in 2026
Financial services businesses are busily adopting agentic AI, with Frontier Firms leading transformation. Here are five critical predictors of success that will differentiate the leaders in 2026.