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Microsoft Industry Blogs: Financial services
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How Frontier Firms use agentic AI to gain an edge in capital markets
Agentic AI is becoming a practical operating advantage in capital markets. Discover how frontier firms redesign workflows, strengthen governance, and turn AI investment into measurable operational impact.
The 3 Must-Have’s for Intelligent, Intuitive, Human-like Chatbots
With consumers primarily opting for messaging platforms to engage with brands, and with the ongoing advancements in artificial intelligence, bots are here to stay.
The Modern Banking Workplace – Putting bankers at the helm to navigate choppy risk management seas
Powerful workplace technologies help banks put their data to work, empowering decision-makers with timely, transformative, accurate risk management insights.
The Digital Insurer: Customer Insight
As today’s insurers refocus their strategies, it’s more important than ever for them to enable a full, rich picture of the customer’s relationship with the company.
Emerging Cybersecurity Technology—Insight from a Leading U.K Bank
Behavioral biometrics offer financial institutions a transformative solution to increase cybersecurity while providing an excellent customer experience.
The Modern Banking Workplace: Unleashing the power of the team
An empowered modern collaboration culture will transform banking processes to focus on the customer and drive agility, efficiency and innovation.
The Modern Banking Workplace: Sparking an astute digital culture in banking
Besides rethinking the traditional banking operations, banks must align with the habits and preferences of ‘born digital’ generations of both customers and employees.
The Digital Insurer: Omni-channel experiences -putting customers at the centre
In a digitally-connected world insurers need to focus on omni-channel experiences, and the latest technologies are enabling them to do just that.
Artificial Intelligence – Powering Transformation in Financial Services
At Microsoft, we believe the future is an Intelligent Bank, where technology can predict seamlessly what the client needs next and empower them.
The Digital Insurer: Omni-channel experiences, customer insight, and the modern workplace
By unlocking Omni-channel digital experiences, insurers can ensure to enable unique customer insight and engagement in the modern workplace.
Seeing the big picture: Bringing it all together with Customer Insight Solutions for Banking
Bringing your data together with Customer Insights for Banking is the first step towards standing up against the competition and making customers happy.
Priority Banking: Who comes first, the customer or the bank?
To delight customers, banks must change the way they engage. That involves knowing the customer and tailoring their experience using that knowledge.