HAX Design Library

Guideline 6

Mitigate social biases

Ensure the AI system’s language and behaviors do not reinforce undesirable and unfair stereotypes and biases.

Guideline 6 > Example

MyAnalytics | G6: Mitigate social biases

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.

Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting

Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10B > Example

Apple Music | 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10B > Example

Microsoft News | 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies

Guideline 15

Encourage granular feedback

Enable the user to provide feedback indicating their preferences during regular interaction with the AI system.

Guideline 15 > Pattern 15A

Pattern 15A: Encourage explicit feedback on individual system outputs

Guideline 15 > Pattern 15A > Example

Viva Topics | 15A: Encourage explicit feedback on individual system outputs

Guideline 15 > Pattern 15A > Example

Instagram | 15A: Encourage explicit feedback on individual system outputs

Guideline 15 > Pattern 15B

Pattern 15B: Request explicit feedback on selected system outputs

Guideline 15 > Pattern 15B > Example

Google Maps | 15B: Request explicit feedback on selected system outputs

Guideline 15 > Pattern 15C

Pattern 15C: Reporting inappropriate content

Guideline 15 > Pattern 15C > Example

Instagram | 15C: Reporting inappropriate content

Guideline 15 > Pattern 15D

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.