HAX Design Library

Guideline 3

Time services based on context

Time when to act or interrupt based on the user’s current task and environment.

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.

Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting

Guideline 10 > Pattern 10A > Example

Google Search | 10A: Disambiguate before acting

Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10B > Example

Apple Music | 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10B > Example

Microsoft News | 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies

Guideline 14

Update and adapt cautiously

Limit disruptive changes when updating and adapting the AI system’s behaviors.

Guideline 14 > Pattern 14A

Pattern 14A: Comprehensive updates

Guideline 14 > Pattern 14B

Pattern 14B: Immediate, partial, non-disruptive updates

Guideline 14 > Pattern 14B > Example

Google Search | 14B: Immediate, partial, non-disruptive updates

Guideline 16

Convey the consequences of user actions

Immediately update or convey how user actions will impact future behaviors of the AI system.

Guideline 16 > Pattern 16A

Pattern 16A: Feedforward: Convey the consequences of user actions before the user takes action

Guideline 16 > Pattern 16A > Example

Facebook | 16A: Feedforward: Convey the consequences of user actions before the user takes action

Guideline 16 > Pattern 16B

Pattern 16B: Feedback: Convey the consequences of user actions after the user takes action

Guideline 16 > Pattern 16C

Pattern 16C: Remind of consequences of a past action and ask for reconfirmation

Guideline 16 > Pattern 16D

Pattern 16D: Convey the consequences of user action in help and documentation

Guideline 16 > Pattern 16D > Example

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.