HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 2

Guideline 2

Make clear how well the system can do what it can do

Help the user understand how often the AI system may make mistakes.
Guideline 2 > Pattern 2A

Pattern 2A: Match the level of precision in UI communication with the system performance – Language
Guideline 2 > Pattern 2B

Pattern 2B: Match the level of precision in UI communication with the system performance – Numbers
Guideline 2 > Pattern 2B > Example

Uber Eats | 2B: Match UI communication precision with system performance — Numbers

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Guideline 2 > Pattern 2B > Example

Zillow | 2B: Match UI communication precision with system performance — Numbers

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Guideline 2 > Pattern 2C

Pattern 2C: Report system performance information
Guideline 2 > Pattern 2C > Example

Kayak | 2C: Report system performance information

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Guideline 2 > Pattern 2D

Pattern 2D: Provide low performance alerts
Guideline 2 > Pattern 2D > Example

Google Maps | 2D: Provide low performance alerts

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Guideline 5

Guideline 5

Match relevant social norms

Ensure the experience is delivered in a way that users would expect, given their social and cultural context.

Guideline 15

Guideline 15

Encourage granular feedback

Enable the user to provide feedback indicating their preferences during regular interaction with the AI system.
Guideline 15 > Pattern 15A

Pattern 15A: Encourage explicit feedback on individual system outputs
Guideline 15 > Pattern 15B

Pattern 15B: Request explicit feedback on selected system outputs
Guideline 15 > Pattern 15B > Example

Google Maps | 15B: Request explicit feedback on selected system outputs

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Guideline 15 > Pattern 15C

Pattern 15C: Reporting inappropriate content
Guideline 15 > Pattern 15D

Pattern 15D: Use existing public rating or interaction data as feedback for the system

Guideline 16

Guideline 16

Convey the consequences of user actions

Immediately update or convey how user actions will impact future behaviors of the AI system.
Guideline 16 > Pattern 16A

Pattern 16A: Feedforward: Convey the consequences of user actions before the user takes action
Guideline 16 > Pattern 16B

Pattern 16B: Feedback: Convey the consequences of user actions after the user takes action
Guideline 16 > Pattern 16C

Pattern 16C: Remind of consequences of a past action and ask for reconfirmation
Guideline 16 > Pattern 16C > Example

Google Maps | 16C: Remind of consequences of a past action and ask for reconfirmation

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Guideline 16 > Pattern 16C > Example

Apple Health | 16C: Remind of consequences of a past action and ask for reconfirmation

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Guideline 16 > Pattern 16D

Pattern 16D: Convey the consequences of user action in help and documentation