HAX Design Library

Guideline 2

Make clear how well the system can do what it can do

Help the user understand how often the AI system may make mistakes.

Guideline 2 > Pattern 2A

Pattern 2A: Match the level of precision in UI communication with the system performance – Language

Guideline 2 > Pattern 2B

Pattern 2B: Match the level of precision in UI communication with the system performance – Numbers

Guideline 2 > Pattern 2B > Example

Uber Eats | 2B: Match UI communication precision with system performance — Numbers

Guideline 2 > Pattern 2C

Pattern 2C: Report system performance information

Guideline 2 > Pattern 2C > Example

Kayak | 2C: Report system performance information

Guideline 2 > Pattern 2D

Pattern 2D: Provide low performance alerts

Guideline 4

Show contextually relevant information

Display information relevant to the user’s current task and environment.

Guideline 4 > Example

Walmart.com | G4: Show contextually relevant information

Guideline 6

Mitigate social biases

Ensure the AI system’s language and behaviors do not reinforce undesirable and unfair stereotypes and biases.

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.

Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting

Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies

Guideline 10 > Pattern 10C > Example

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.