HAX Design Library

Guideline 1

Make clear what the system can do

Help the user understand what the AI system is capable of doing.

Guideline 1 > Pattern 1A

Pattern 1D: Demonstrate possible system inputs

Guideline 1 > Pattern 1D > Example

M365 Chat | 1D: Make clear what the system can do

Guideline 1 > Pattern 1D > Example

Business Chat | 1D: Demonstrate possible system inputs

Guideline 1 > Pattern 1E

Pattern 1E: Show a set of system outputs

Guideline 1 > Example

Business Chat | G1: Make clear what the system can do

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.

Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting

Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies

Guideline 10 > Pattern 10C > Example

Kommunicate chatbot | 10C: Fall back to other strategies

Guideline 12

Remember recent interactions

Maintain short-term memory and allow the user to make efficient references to that memory.

Guideline 12 > Example

Business Chat | G12: Remember recent interactions

Guideline 13

Learn from user behavior

Personalize the user’s experience by learning from their actions over time.

Guideline 17

Provide global controls

Allow the user to globally customize what the AI system monitors and how it behaves.

Guideline 17 > Example

Hugging Chat | G17: Provide global controls