HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 11

Guideline 11

Make clear why the system did what it did

Enable the user to access an explanation of why the AI system behaved as it did.
Guideline 11 > Pattern 11A

Pattern 11A: Local explanations
Guideline 11 > Pattern 11B

Pattern 11B: Global explanations
Guideline 11 > Pattern 11C

Pattern 11C: Present properties of system outputs
Guideline 11 > Pattern 11D

Pattern 11D: Map system input attributes to system outputs
Guideline 11 > Pattern 11E

Pattern 11E: Map user behaviors to system outputs
Guideline 11 > Pattern 11F

Pattern 11F: Example-based explanations
Guideline 11 > Pattern 11G

Pattern 11G: “What if?” explanations

Guideline 12

Guideline 12

Remember recent interactions

Maintain short-term memory and allow the user to make efficient references to that memory.

Guideline 13

Guideline 13

Learn from user behavior

Personalize the user’s experience by learning from their actions over time.

Guideline 18

Guideline 18

Notify users about changes

Inform the user when the AI system adds or updates its capabilities.