HAX Design Library

Guideline 8

Support efficient dismissal

Make it easy to dismiss or ignore undesired AI system services.

Guideline 8 > Example

Copilot in Outlook | G8: Support efficient dismissal

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.

Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting

Guideline 10 > Pattern 10A > Example

Copilot in Word | 10A: Disambiguate before acting

Guideline 10 > Pattern 10A > Example

Github Copilot | 10A: Disambiguate before acting

Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies

Guideline 10 > Example

Copilot in PowerPoint | G10: Scope services when in doubt

Guideline 16

Convey the consequences of user actions

Immediately update or convey how user actions will impact future behaviors of the AI system.

Guideline 16 > Pattern 16A

Pattern 16A: Feedforward: Convey the consequences of user actions before the user takes action

Guideline 16 > Pattern 16B

Pattern 16B: Feedback: Convey the consequences of user actions after the user takes action

Guideline 16 > Pattern 16C

Pattern 16C: Remind of consequences of a past action and ask for reconfirmation

Guideline 16 > Pattern 16D

Pattern 16D: Convey the consequences of user action in help and documentation

Guideline 17

Provide global controls

Allow the user to globally customize what the AI system monitors and how it behaves.

Guideline 17 > Example

Hugging Chat | G17: Provide global controls