HAX Design Library

Guideline 8

Support efficient dismissal

Make it easy to dismiss or ignore undesired AI system services.

Guideline 8 > Example

Copilot in Outlook | G8: Support efficient dismissal

Guideline 8 > Example

Copilot in Word | G8: Support efficient dismissal

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.

Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting

Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies

Guideline 10 > Pattern 10C > Example

Kommunicate chatbot | 10C: Fall back to other strategies

Guideline 11

Make clear why the system did what it did

Enable the user to access an explanation of why the AI system behaved as it did.

Guideline 11 > Pattern 11A

Pattern 11A: Local explanations

Guideline 11 > Pattern 11A > Example

Remember recent interactions

Maintain short-term memory and allow the user to make efficient references to that memory.

Guideline 12 > Example

Business Chat | G12: Remember recent interactions

Guideline 14

Update and adapt cautiously

Limit disruptive changes when updating and adapting the AI system’s behaviors.

Guideline 14 > Pattern 14A

Pattern 14A: Comprehensive updates

Guideline 14 > Pattern 14B

Pattern 14B: Immediate, partial, non-disruptive updates

Guideline 17

Provide global controls

Allow the user to globally customize what the AI system monitors and how it behaves.

Guideline 17 > Example

Hugging Chat | G17: Provide global controls

Guideline 17 > Example

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.