What are task flows and how do they compare to other tools in Dynamics CRM?
What is a task flow? Task flows are a new way of interacting with Microsoft Dynamics CRM, allowing users to focus completely on the work at hand.
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Creating and customizing task flows
In this post, I’ll show you how to create new task flows to enable your users to quickly accomplish key mobile business tasks. -
The new light-weight CRM App for Outlook
What is it? With no installation, no configuration, and no additional log-in steps, you can now quickly track your important customer emails directly within Outlook, whether on your PC or Mac running the desktop version of Outlook, or on the go through Outlook Web Access on your laptop or phone (Windows, Android, or iOS). -
Just released: Documentation for the Microsoft Dynamics CRM 2016 Products Wave
There are many exciting new features available in CRM 2016! Here’s where to find all the documentation for admins, developers, and end-users for Microsoft Dynamics CRM Online 2016 Update or Microsoft Dynamics CRM 2016 (on-premises). -
Auto publish and expire knowledge articles
We’re really excited about the new Knowledge Management capabilities we shipped as part of Microsoft Dynamics CRM 2016. -
Exciting new features in Microsoft Social Engagement 2016 Update 1.1
We’re excited to share the news for the features included in the upcoming release. -
Knowledge article lifecycle: An introduction
The introduction of the Knowledge Article entity in Microsoft Dynamics CRM 2016 comes with many new and exciting features designed to bring strong knowledge management capabilities into Dynamics CRM. -
New documentation resources for Dynamics Marketing 2016 Update
SMS marketing is here! The big news for this release is the introduction of mobile (SMS) marketing, which enables you to deliver instant text messages directly to marketing contacts on the move, regardless of whether they carry a smart phone or a traditional mobile phone. -
Debugging custom JavaScript code in CRM using browser developer tools
You can use JavaScript in Microsoft Dynamics CRM to perform actions in form scripts, command bar (ribbon) commands, and web resources. -
Building xRM solutions: a three-part video series
We’re pleased to announce a three-part video series for building xRM solutions. -
CRM for phones express support going away
Microsoft Dynamics CRM currently has two phone apps available in the market: Going forward, newer versions of CRM won’t support CRM for phones express, but will only provide support for the newer version of the app, currently named “Microsoft Dynamics CRM for phones,” in the app markets. -
Using Queues with Knowledge Management in Microsoft Dynamics CRM 2016 release
Microsoft Dynamics CRM 2016 brings a new Knowledge Management solution to help organizations in offering great customer service.
