Microsoft Customer On Demand Diagnostics Tool

The CODD tool is used to address access issues that members of your organization are experiencing when attempting to use Office 365 Dedicated services. The following, for example, represent possible issues that can occur when attempting to access Exchange Online Dedicated:
Outlook Web App (OWA) main page failing to load or unable to interact with the Client Access server that provides OWA access
Mail transport (SMTP related) issues
Outlook client connectivity failures
In addition to interaction with your servers and network equipment, the tests performed by the tool involve interaction with Exchange Online Dedicated. Even though the tests involve the Exchange service, results of several of the tests can be useful for troubleshooting issues involving other Office 365 Dedicated services.
By downloading Customer On Demand Diagnostics you are hereby consenting to the installation of this program to analyze Microsoft Exchange Service programs on your computer, review our Privacy Statement

Supported Operating Systems

Windows 7, Windows 8, Windows 8.1

The following minimum version of the Microsoft .NET Framework is required:

• Microsoft .NET Framework Version 4.5

 

To download and execute this program, follow these steps:  

1. Click the Download button on this page, and then save CustomerOnDemand.zip to your hard disk.
2. Extract the CustomerOnDemand.zip on your hard disk.
3. Double-click the customerondemand.exe file on your hard disk to start the application